Your privacy is important to us. This Privacy Policy explains how IDPLANET INC and our brand VoizLab ("we," "us," or "our") collects, uses, protects, and discloses your information when you interact with our services. This policy applies to businesses and their employees who use our platform, including our website (https://www.voizlab.com) and associated services.
This Privacy Policy does not apply to third-party websites or services linked on our platform. Please review their privacy policies for details on how they handle your information.

We collect information in two main categories: voluntarily provided information and automatically collected information.

This includes any information you knowingly provide when using our service, such as:

• * Business Information: Name, email address, company name, phone number, and other relevant details when signing up or interacting with customer support.
• * Customer Information: Data about your customers that our software processes to facilitate functionalities like call summaries, booking requests, follow-up communications, and preferences expressed during interactions. This may include customer names, contact details, call content summaries, booking details, and other relevant information

We collect this information solely to deliver effective and personalized services, ensuring businesses can efficiently manage customer interactions. All information is handled in accordance with applicable privacy laws and regulations.

• * Voice Recordings: Our AI agents may record voice interactions to improve accuracy, performance, and training purposes.
• * Usage Data: Information about how you use our service, including features accessed, interaction patterns, and frequency of use.
• * Device Data: Technical details such as IP address, browser type, operating system, and device type.
• * Error Logs: If you encounter errors while using our platform, we may collect technical details about your device, the issue, and other relevant information.

Please note that while this information may not be personally identifying by itself, it may be combined with other data to identify individuals.

We use your information for the following purposes:

• * To Provide and Improve Our Service: Process requests, analyze usage patterns, and train our AI models to enhance functionality.
• * To Communicate: Send updates, notifications, and important information about our service.
• * For Compliance: Meet legal and regulatory obligations.
• * To Personalize Your Experience: Tailor content and recommendations based on your preferences and usage.

We do not use your information in ways that are incompatible with these purposes.

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• * Third-Party Service Providers: Trusted partners who assist us in delivering our service, such as cloud computing providers, AI model developers, and data analytics companies. These providers are bound by confidentiality agreements.
• * Legal Requirements: Disclosure to law enforcement agencies if required by law or to protect against illegal activities.
• * Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• * Secure Storage: Your data is stored on secure servers with restricted physical and digital access.
• * Encryption: Sensitive information, such as payment details, is encrypted during transmission.
• * Regular Audits: We continuously review and update our security protocols to comply with international standards.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. You are responsible for safeguarding your account credentials and ensuring the confidentiality of your login details.

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example:

• * Account-related information is retained for the duration of your subscription.
• * Transaction records may be kept for accounting and legal purposes.

If your information is no longer required, we will delete it or anonymize it by removing identifying details. Certain exceptions may apply to comply with legal or regulatory requirements.

You have certain rights regarding your personal information, including:

• * Access and Correction: Request a copy of or correct inaccuracies in your information.
• * Data Portability: Receive your information in a structured, machine-readable format.
• * Objection or Erasure: Object to the processing of your information or request its deletion in certain circumstances.
• * Withdraw Consent: If you previously consented to specific uses of your information, you may withdraw your consent at any time.

To exercise these rights, please contact us using the details provided below. We will respond promptly and verify your identity before proceeding.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information about children under 13. If we become aware of such collection, we will take steps to delete the information immediately.

Our platform may contain links to third-party websites or services. These sites have their own privacy policies, and we are not responsible for their practices. After leaving our site, you should review the privacy policies of any third-party platforms.

We reserve the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email or a prominent notice on our website. The updated policy will take effect immediately upon posting.
We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: support@voizlab.com

VOIZLAB is a brand of IDPLANET INC
3189 Riddle Road, West Palm Beach, Florida 33406, United States
Effective Date: 2025-04-01
Last Updated: 2025-04-05